Palautuskäytäntö

Hodos Wear - Return and Refund Policy

Last updated: 10.01.2026

Hodos Wear, operated by Maliranta Design (3178320-4), complies with Finnish and European Union consumer protection laws. Because our products are manufactured and printed to order (Print-on-Demand), we follow strict principles regarding the processing of returns and refunds.

1. Products Not Eligible for Exchange or Return

Because most of our products are custom-made for the customer's order, we cannot accept returns or exchanges in the following situations:

  • Wrong size or color: Unfortunately, we cannot exchange products if the customer has accidentally chosen the wrong size, color, or model (e.g., unisex/women's).
  • Customer Responsibility: The customer is responsible for the accuracy of the sizes and colors they select. Each product page includes a size chart (cm/inches), and we aim to state in the product descriptions if a product is smaller or larger than usual.
  • Change of Mind: We do not accept returns if the customer has changed their mind, does not like the fit, or no longer needs the product.
  • Incorrect Address Information: We are not responsible for packages lost or undelivered due to incomplete or incorrect address information provided by the customer.

2. Approved Complaints (Manufacturer Errors)

We strive for accuracy, but sometimes mistakes happen. We accept complaints and offer a free replacement product or a refund in the following cases:

  • Manufacturing Defect: The product arrived defective (e.g., broken seam, tear, stain, printer’s production error).
  • Incorrect Product: You received the wrong item, size, or color compared to the order confirmation (printer's shipping error).
  • Shipping Damage: The product was damaged during transit.

Complaint Process:

  • Notification Period: Please report the error to us no later than 14 days after receiving the product.
  • Contact: Email johannes@hodoswear.com and include:
    • Order number.
    • Clear photographs of the defect (a close-up of the error, such as the garment's size tag or color, and a general photo of the entire product).
    • A brief description of the problem.
  • Processing: Once we have confirmed the error (usually within 5 business days) with our printing partner or supplier, we will send you a replacement product free of charge or process a full refund of the purchase price.
  • Timeline: Our processing time depends on how quickly our partners handle the matter.
  • Return: You do not need to return the incorrect or defective product to us. You may keep an incorrect but usable product as a gift or give it to a friend. Broken products can be taken to your nearest recycling point.

3. Statutory Warranty and Right of Cancellation

EU Statutory Liability for Defects (2 Years)

All products sold by Hodos Wear are covered by a two (2) year statutory liability for defects in accordance with EU consumer protection law.

  • This liability covers an original defect or manufacturing fault present in the product.
  • It does not cover:
    • Normal wear and tear or aging.
    • Damage caused by incorrect washing, drying, or other handling contrary to the instructions.
    • Faults caused by external factors (e.g., accidents).
  • Limitation of Liability: As the seller, Hodos Wear is responsible for the statutory liability for defects to the customer. The physical manufacturing and printing of the product are performed by our printing partner, Printful. If a defect is determined to be of manufacturing origin, Hodos Wear will seek compensation from the manufacturer and pass it on to the customer.

Liability Complaint Process

To process your complaint effectively and determine the origin of the defect (manufacturing error vs. user error), we use the following process:

  • Reporting the Fault: The customer must report the error within a reasonable time of discovering it. According to Finnish law, this is in practice approximately two months.
  • Reporting Period (First 12 Months): During the first 12 months after the customer has received the product, the defect is presumed to have already existed at the time of delivery. Hodos Wear (the seller) is responsible for verifying the error and processing the compensation.
  • Reporting Period (Months 13–24): Between months 13 and 24, the customer must present credible evidence that the defect or its root cause already existed at the time of delivery.
  • Processing and Compensation: After a defect is established, we primarily aim to repair the error (which in practice means delivering a new product via Printful) or secondarily provide a price reduction or cancel the transaction.

14-Day Right of Cancellation (Remote Selling)

Customers have the right to cancel their order within 14 days by notifying us before the production of the product has begun.

  • NOTE: Because our products are custom-made at the customer's request, usually immediately after the order is placed, the right of cancellation expires immediately once the production of the order has started with our printing partner.

 

Why can't I offer a more flexible return policy yet?

I am Johannes, and I built Hodos Wear to support my missionary work in Thailand with its income. I maintain and market the shop myself, and I design the clothes from here on the mission field. Currently, products are manufactured and sent to you on an order-by-order basis (Print-on-Demand) by my printing partner.

This means that every shirt or hat is made specifically for you—I do not have a physical warehouse where I could receive and restock returned products. Because I am currently running this operation alone alongside my missionary work, my resources for processing, storing, and reselling returns are unfortunately limited at this time.

My dream is that one day Hodos Wear will be able to offer all its customers a fair and free return policy for all products. I am working toward a future where we can organize logistics so that no product goes to waste, but instead finds a new home—and the powerful name of Jesus can be even more prominent.

Until then, every carefully placed order and checked size guide is a huge help to me. Thank you for understanding my situation and for being a Hodos Wear customer, joining me in bringing the Good News of the Gospel to unreached peoples.

Blessings, Johannes Maliranta, Founder of Hodos Wear